Booking Assistance

Read our FAQs below to find out more about our lessons and the booking process. If you can't find the answer you're looking for, contact one of our swimming co-ordinators for more details.

Questions you might have BEFORE registering

Our schedule is set up for the convenience of busy families. You can attend as little as one class per week or as many as seven. Most families attend once - twice per week. Consistency and repetition is the key to success.
Please contact the office. We have questions that allow us to assess roughly the stage that your child is at, however, if there is doubt, we will err on the side of caution, placing your child in the lower level to begin with. When your child arrives at class, they will be assessed more fully and moved up if necessary. It is always more of a confidence boost to move up a level, than to move down!
Unfortunately, there isn't a universal answer to this question. There are many factors that come into play when teaching children to swim - it also depends on your definition of "swimming." Most of our students continue with us until they complete level 4, but some parents just want their children to know the basics. Every child learns at their own, individual pace so it's impossible to determine how long it will take. It is important for parents to have realistic expectations for their children. Please avoid comparing your child to others. Positive reinforcement and consistency is vital for your child's success. Regardless of what the final goal may be, we feel it's important that the child learns to have a love and respect of the water.
Yes, you may request a teacher and we will do everything possible to fulfill your request, but unfortunately we can't guarantee your child's placement with a specific teacher. All of our teachers are qualified and trained to our standards to ensure quality and consistency in every class.
Yes, however there is a .5 fee for all cancellations. If you cancel prior to the start of the course, you can receive a refund for the balance of your tuition. If you cancel after a session has started, your balance will be pro-rated and returned in the form of credit towards Making Waves swimming lessons. This credit can be transferred to another family if necessary.
There are two main types of ear infections - middle and outer ear infections. Middle ear infections are usually a complication of a cold or virus, where the Eustachian tube becomes clogged with mucus, the pressure in the ear rises and the ear fills with infected fluid. Outer ear infections (also known as "swimmer's ear") commonly occur in children who spend a lot of time in the water. Too much moisture in the ear can irritate and break down the skin in the canal, allowing bacteria or fungi to penetrate. To prevent the latter, children should gently dry their ears with a towel and help water run out of their ears by turning their heads to the side. Using over-the-counter drops of a diluted solution of acetic acid or alcohol in the ears after getting them wet can also help as long as the child does not have ear tubes or a hole in the eardrum. Swimming does not cause the middle ear infections. Children with ventilation tubes or grommets in their ears can still swim, but should wear ear plugs, a tight fitting cap, and should not swim deeper than a foot below the surface of the water.

Questions you might have AFTER registering

Each swimmer needs a swimsuit, goggles and a towel. Children who are not potty trained are also required to wear a snug-fitting swim nappy. Please ensure that your child is accident free for at least 3 months before swimming without a swim nappy.
Swim caps are not required, but they can improve your child's swimming experience because long hair is heavy and can make swimming more difficult. If you child is working on breathing and head rotation, it can make it very difficult for them to take a breath. We recommend that you pleat the hair or pull the hair back into a ponytail.
We encourage all swimmers to learn to immerse wearing goggles. The human brain is reliant on visual information. If a child wears goggles in the water then they can see clearly and comfortably. This in turn leads to a reduced level of anxiety. We sell these on poolside at most venues, or by post on order from the office. It is important to make sure they fit your child's face snugly and comfortably. It's also a good idea to write your child's name on the goggles in permanent marker.
No, we ask that you do not bring armbands or flotation suits to class since they give parents and new swimmers a false sense of security. We never advise parents to use floatation suits, even on younger children, as they encourage a vertical position in the water, which is adverse to the swimming position. Our facilities are carefully designed for safe instruction and our lessons are structured to teach your child to swim without any artificial aids. We do not believe that there is such a thing as "Drown-proofing." We teach students safety skills and how to love and respect the water. Children should NEVER swim unsupervised no matter what level of instruction they have achieved. No one (even an adult) is ever completely safe from drowning.
Just like any other exercise, you wouldn't want to feed your child a large meal just before getting into the water. It's fine to have a small meal or snack before class as long as they have had at least 20 minutes to digest. Children under three years should avoid eating an hour before each lesson.
If the need arises, please contact the office for availability.
We arrange classes in advance, and due to our committment to keep classes at a particular size, catch-ups are not possibe.
Please check the online timetables for full course details. Classes stop during most school holidays and earlier than the schools at Christmas. The timetables are updated after each course is finished.
It's very common for a child to cry or be afraid when starting something new. Our teachers are trained to deal with the most fearful of students and our swimming officers are always on hand to assist if necessary. We use simple repetitive techniques and toys to help calm and reassure them and we will never dunk a new swimmer under the water. These repetitive practices help children to feel secure, knowing what is expected of them in the swimming class, thus reducing anxiety. A child may cry for several weeks in a row, but be patient and try not to get embarrassed. Other parents on poolside have been in your position at one time! Consistency and praise are key in your child's progress. If you need help getting your child into the pool, please ask our staff for assistance. Please sit down on the seating away from the pool edge so that your child knows that you feel comfortable with the situation. We will gladly get your child in the water and swimming happily in no time!
If the child is distracted by seeing Mum or Dad and the teacher is having a hard time keeping the child's focus, it might be better for the parent to be out of sight. The teacher will have an easier time bonding with their student if Mum or Dad is temporarily out of view. We will ask you if it is okay to do this before we carry out this technique: We ask your child to stop crying so that Mummy or Daddy can stay and watch the lessons. This is usually enough, but if this does not work, we then ask you to go into the changing rooms until your child calms down. If you are not prepared to do this, then please say so, as this technique only works with your agreement. When you go to the changing room, then your child would be asked to stop crying and reminded that when they do, then mummy or daddy can come back. This is by far the most successful method for reducing upset. It is important to remember that the majority of children are not really afraid, they are simply adapting to a new situation.
Use your best judgment, but if your child has flu-like symptoms such as a fever, vomiting or has stomach or digestion problems, you should not bring them to class. If they have a runny nose or a cough, coming to class can actually be good for them.
Plateaus are common, especially when a child gets to levels that tend to be difficult. Our teachers are sensitive to these issues and are trained to motivate and guide swimmers though these levels. As a parent, it's important to remain positive and supportive to help the child work through these times. If you are concerned about your child's progress, please talk to your Swimming Officer or call the office and ask for Tom to call you for advice on working through the possible plateaus.
The swimming co-ordinator in charge of the venue or teacher at the health club will arrange for a move to the next level depending on availability. If unsure, please contact the office.