• Payments for courses must be made in full before the first lesson, unless a prior arrangement is made. If you wish to cancel after payment, a cancellation fee will apply.
  • Please provide a valid email address and mobile phone number. This is required as part of the booking process and for insurance purposes.
  • At the end of each course, your child's place will be automatically re-booked for the next course.
  • Refunds are not payable in the event of non-attendance, except in exceptional circumstances.
  • We advise children to wear practical swimwear: for example, shorts or trunks for boys and swimming costumes for girls. UV vests and other long legged and long sleeved swimwear is not advisable as they limit movement and reduce body temperature.
  • Long hair must be fastened securely and kept away from your child's eyes and face.
  • Goggles are strongly recommended. We sell these by the poolside at most venues, or they can be ordered by post.
  • We advise that you arrive for your child's lesson a few minutes before its scheduled start time.
  • Eating and drinking are not permitted on poolside at any time.
  • We have an expectation of good behaviour on the part of accompanying adults and children at all times.
  • We reserve the right to amend or change our policies at any time.
  • In line with advice from Scottish Swimming, it is permitted to record images of your own children taking part in swimming lessons at school venues.
  • We ask that you record only your own children.
  • Please be aware that recording images is not permitted under any circumstances in the changing rooms or shower areas.
  • Please remain seated and refrain from interrupting the lessons if you are taking photos. Please be considerate of other parents while doing so.
  • If you are concerned about our photography policy, please speak to our poolside coordinator. You'll find more details from the Information Commissioner's Office.
  • This photography policy does not apply in non-school venues. Please consult our locations for individual policies.
  • To make a complaint, please speak to the swimming coordinator in charge of the venue.
  • If you wish to take the matter further, please contact Tom Mitchell at tom@makingwavesswimming.co.uk.
  • To make a complaint, please contact Tom Mitchell at tom@makingwavesswimming.co.uk or call 01698 825844
  • If you wish to take the matter further, please place your complaint in writing to:
  • Mr T Mitchell, Director, Making Waves Ltd, Playsport, Stewartfield Way, East Kilbride, G74 4GT
  • Boys aged eight years or older should use the male changing rooms. Boys under the age of eight years should use the changing room specific to the gender of his accompanying adult.
  • Female adults accompanying boys over eight should make their way through either the female change or straight onto poolside. It is never permitted for female adults or girls over eight years to enter or use the male change.
  • Girls aged eight years or older should use the female changing rooms. Girls under the age of eight should use the changing room specific to the gender of the accompanying adult.
  • Male adults accompanying girls over eight years should make their way through either the male change or straight onto poolside. It is never permitted for male adults or boys over eight years to enter or use the female change.
  • This forms part of our Child Protection Policy and must be adhered to at all times.
  • Please ensure that you cover outdoor footwear with disposable blue shoe covers. These are single use and should be disposed of in the bins provided after wearing.
  • It is also possible to remove outdoor footwear or wear flip flops on poolside.
  • Eating and drinking (except for cold water) is never permitted on poolside or in the changing room at any time.
  • This is because Hot drinks are an obvious hazard to young children – spillage of hot drinks could cause a serious injury.
  • Crumbs and other food stuff have the potential to contaminate the pool. This could result in the water failing a bacterial test, which would lead to pool closure and disruption of lessons. This would result in the pool being closed and would disrupt the lessons for your children.
  • Please observe the swimming lessons from the seating area provided. This signals to your child that you are confident that they are in safe hands. The poolside coordinator can provide further assistance if needed.