Terms and Conditions

Payment for swimming lessons is made in advance of the first class.

• Please provide a valid email address and mobile phone number. This is
  required as part of the booking process and for insurance purposes.
  We operate a rolling booking system, and payment is taken on the 15th of the month preceding the next month’s classes. You must inform us by email to bookings@makingwavesswimming.co.uk if you wish to stop lessons at the end of the month.  Cancellation must be made before the direct debit is taken, otherwise a fee will be charged. 

• Refunds are not payable in the event of non-attendance.
  If your child is going to miss classes for a number of weeks unexpectedly, for example, a broken arm, please let us know and we will put a hold on the booking until they are ready to return.
• We advise children to wear practical swimwear: for example, shorts or
  trunks for boys and swimming costumes for girls. UV vests and other
  long legged and long-sleeved swimwear is not advisable as they limit
  movement and reduce body temperature.
• Long hair must be fastened securely and kept away from your child’s
  eyes and face.
• Goggles are strongly recommended. We sell these at reception.
• We advise that you arrive for your child’s lesson ten minutes before its
  scheduled start time.
• Eating and drinking are not permitted in the changing rooms at any time.
• We have an expectation of good behaviour on the part of accompanying
  adults and children at all times.
• Parents are not permitted to go on to poolside unless attending a class themselves. Only instructors and swimmers are allowed on poolside.
• We reserve the right to amend or change our policies at any time.

We ask that you observe the signage at the venue and ask a member of staff if you have any questions.

Please do not distract the lifeguards while they are on poolside. Lifeguards wear light blue t-shirts and shorts.